ISO 9001 is a global standard that discusses requirements for quality management systems, and organizations make use of this in order to improve their performance, product quality and customer satisfaction. The standard is constantly revised in order to keep up with the times and to improve organizations further.
ISO 9001:2015 continues to undergo the revision process, and while it is not quite there yet in terms of replacing the existing standard, it is still on schedule to be released before the end of 2015. Organizations don’t have to make drastic changes right now, but small changes here and there can help when the new standard finally gets here.
A legitimate ISO 9001 certification is an absolute boon for any business, provided that each and every aspect of it is fully understood and appropriate related practices are put to work. A good understanding of what such a certification really means for a business, however, escapes a lot of people.
For one, realizing the full benefit of a management system by viewing and managing real processes affecting service and product quality relies on a crucial concept called “process approach.” Such a concept is not new—in truth, it’s specifically how the coveted ISO 9001 certification is designed to work from day one. The thing is: not everyone is taking a process approach these days; they’d rather take a standard-based approach, which is born of a misconception.
Receiving an ISO certification is a way for companies to establish better control over their operation and management of business processes, to improve customer satisfaction, and to enhance their image. Going through the ISO registration process motivates companies to make changes to their management system and improve their business operations further. It’s not just about getting the certification, but also preparing for quality management systems.
The best way to prepare for ISO is to use the standard as a guide. One of the tasks is to develop a quality management system. This is a big challenge for most companies, but with on-going commitment, it can be successful. A quality management system seeks to create policies and objectives to control the company in terms of quality. It is important that top management is fully on-board for the creation and execution of the quality management system as well as for maintaining it.
Business owners seek to improve every day. They want the best business processes, for everyone to understand what they do and for their business to run better overall. The ISO 9001 standard is built upon the fundamentals of quality management, and being certified ensures that the business knows what it’s doing and is being run well.
The ISO 9001 is a standard for business quality management that is internationally recognized, and businesses go for it because of the benefits it brings them. Some of these benefits include customer satisfaction, cost saving, marketing aid, corporate governance and international quality recognition.
It’s not uncommon to see and learn of companies who recently earned ISO 9001 certification. Once in a while, however, some company will step in and claim that they have a self-conferred certification of sort—claiming that they themselves have assessed their inner capabilities and “officially” deemed their business compliant with the ISO 9001 certification.
These self-certifying companies, however, don’t really have an idea of how things should go. While they’re technically reaping several benefits associated with an effective management system without the stiff fees of registration and company audits, the flip side is that they’re paying a price for it—all they can do is make a point that their quality management system (QMS) is on-par with traditionally certified competitors. They can’t prove that somebody else with the conventional authority to confer such certification did it for them, and can vouch for it.
Small businesses have it rough in their own industry. Not only are they duking it out with larger corporations but they are also competing with hundreds, maybe thousands, of other SMEs in their niches. If you’re a start-up business owner looking to get big, you need something that can set you apart from your competition. That’s exactly what ISO 9001 certification can do for you… and more.
Customer satisfaction is vital for a business to continue thriving. Gone are the days when people barely knew other options as monopoly was the name of the game; with multiple competitors vying to get a dip from their wallets, the interest of today’s customers have become volatile as vapor on a hot summer day. Customer satisfaction is inarguably a key indicator of a business’ health.
Basically, more customers mean higher sales. The benefits of customer satisfaction, however, go far beyond the initial purchase; it creates resonance that can increase profits for your business. A Forbes.com article citing Larry Freed’s “Innovating Analytics” says that not only do businesses benefit from customer satisfaction through retention and product upsell, they also attract more customers through “word of mouth”, when customers talk positively about them in channels of wide coverage like social media.