Kraft writes that the critical first step to the process is to familiarize all employees on what the business intends to do. Additionally, employees must be trained on their existing quality management system (QMS). The employees should be made aware of how the procedures relate to ISO 9001. Afterward, Kraft suggests that companies select a certification body.
Consulting an ISO 9001 registrar means the companies have a partner to help them achieve the certification they have set their mind on. The registrar can conduct a pre-assessment which will involve document review. It is therefore recommended that before companies ask a registrar to do a pre-assessment, they have the appropriate documentation in place already, such as hard copies of training manuals, work flows or processes, and others.