Toyota’s Recovery Plan Hinges on Critical ISO 9001 Quality Principle

Standards experts tout Toyoda’s approach to business as a prime example of a key principle in quality management. The carmaker compares it to the concept of “kaizen,” but ISO 9001 standard directly calls it “continual improvement.” Since the principle’s inception during World War II, Toyota has stayed faithful to their form of continual improvement and remains to do so to this day.

Much like the kaizen philosophy, continual improvement puts stress on constant development of existing products and services. This can be achieved by constantly honing workers’ skills to be able to maintain the rate of improvement and react decisively to sudden problems the moment they appear.

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